About this Privacy Notice
At e&, we are committed to protecting and respecting your privacy. We recognise and value the trust that you place in us when you provide us with your personal data and we aim to protect it in line with applicable data protection laws.
This privacy notice explains how we use the personal data that we may collect from you if you visit our website or engage with our services.
In this notice, “we”, “us” and “our” refer to eMinds, owned by Etisalat Services Holding L.L.C (Dubai Branch), which is part of Emirates Telecommunications Group Company PJSC, collectively referred to as “e&”.
This Privacy Notice Covers:
- The personal data we may collect about you
- How we may use that personal data
- When we may share or disclose your data with third parties
- When we may transfer your data outside your jurisdiction
- How long we retain your data
- Your rights concerning your data
- What to do if you have a complaint
- How to contact us
When This Privacy Notice Applies
This notice applies to personal data we collect when individuals:
- Visit our website or inquire about our services
- Register for our client relationship programs
- Engage with our Staff Outsourcing, Visa & Payroll Outsourcing, or Recruitment Outsourcing services
- Use facilities offered as part of our services
- Participate in events related to our services
The Personal Data We May Collect
We may collect the following types of personal data:
Basic Personal Information:
- Name, address, contact details, date of birth, nationality, gender, and similar identifiers
Government-Issued Identification:
- Emirates ID, passport copies, or other official documents
Financial Information:
- Bank details, card details, and payment transaction data
Employment and Service Information:
- Service engagement records, professional history, and job-specific data
Photographic and Video Information:
- CCTV footage and visitor entry logs
Special Categories of Personal Data:
In limited cases, we may process sensitive data (e.g., health or medical data) strictly for service-related purposes, and in accordance with applicable laws.
How We Collect Your Data
Direct Collection:
We collect data when you:
- Complete forms or contracts
- Register on client portals
- Make specific requests
From Other Sources:
We may collect your data from third-party partners such as:
- Client companies
- Recruitment platforms
- Government departments
- Background check or training providers
How We Use Your Personal Data
- Client & Employee Onboarding: Registration, service agreements, and payment setup
- Service Delivery: Visa, payroll, recruitment, and compliance-related services
- Event Management: Booking and logistics for training or HR events
- Operations: Customer care, feedback handling, and security
- Client Relationship Management: Account maintenance and tailored services
- Marketing: Email promotions, newsletters, and updates (with consent)
- Legal Compliance: Ensuring compliance with labour, immigration, and financial regulations
Legal Grounds for Processing
We process your personal data based on your consent, to fulfill a contract with you, or to comply with legal obligations.
Sharing Your Data
Within e& Group
Access is limited to eMinds and authorised personnel who require it for processing.
With Third Parties
- Client Partners – for staff placement
- Government Entities – for visa, payroll, or compliance matters
- Service Providers – IT, background verification, etc.
- Advisors – Legal or financial consultants
All third parties are bound by confidentiality and data protection agreements.
Cross-Border Transfers
We may transfer your data outside your country of residence, ensuring that appropriate safeguards are in place as required by law. You may request more details via our contact section below.
Retention Period
We retain your personal data:
- As long as necessary for service delivery
- In line with legal or regulatory requirements
Your Rights
You may have the following rights under applicable law:
- Access to your personal data
- Correction of inaccurate data
- Request for deletion
- Restriction of processing
- Data portability
- Right to object or withdraw consent
- Right not to be discriminated against
- Right to lodge a complaint with the data authority
Marketing Communication
We may send you marketing updates (with your consent). You can opt out anytime by:
- Clicking the “unsubscribe” link in our emails
- Contacting us directly
Data Security
We apply robust security measures to protect your data from unauthorised access, loss, or misuse. Only authorised personnel with legitimate business purposes can access it.
Cookies
Our website may use cookies. These help us enhance user experience, track usage patterns, and personalise content. You can manage cookie preferences via your browser settings.
Complaints
If you have concerns about how we handle your data, please contact us. You may also escalate the issue to your local data protection authority if not satisfied with our response.
Contact Us
For inquiries, requests, or complaints related to personal data, please reach out to:
e& Group Data Protection Officer
Email: groupdataprotection@eand.com
Updates to This Privacy Notice
We may update this privacy notice from time to time. Please check this page regularly. If we make any significant changes, we will notify you and obtain consent where legally required.